The post has deposited numerous shipments for collection, although the customers would have been at home. The Court of Auditors made this criticism in its most recent audit of the partially state-owned Post AG.
“At Post AG, the number of delivery notifications (‘yellow note’?) increased by 67 percent between 2016 and 2019 and was thus ten percentage points higher than the increase in parcel volume,” writes the Court of Auditors. In surveys, 17 percent stated that they had received such a notification, although someone was present in the household at the time of delivery. In this context, the Court of Auditors found “deficits in the long-term safeguarding and future-oriented orientation of the basic supply of postal services”. “The Court of Auditors recommends that Post AG pay more attention to the unjustified issue of ??Yellow Notes??.”
Incidentally, the number of complaints also increased when it came to parcel delivery – with increasing parcel volume: by 28 percent from 2016 to 2019. In 2019 there were around 100,000 complaints about letters and more than 110,000 about parcels.
On the other hand, the Court of Auditors gives a positive assessment of the delivery speed: “According to a European standard, 95 percent of priority letters in Germany should be delivered within one working day, 90 percent of parcels within two working days. Post AG mostly achieved these delivery times in the years 2016 to 2019 or even surpassed it.”
With regard to the opening of the postal market, which was the aim of the privatization of the post office, the ACA notes: “With a market share of 99 percent, the post office has de facto retained its monopoly position in the liberalized letter market Rate adjustments largely constant. In the parcel sector, on the other hand, Post AG faces strong competition, especially in cities.”